Bringing the Library to You: Troubleshooting
Sometimes when trying to access an article the library subscribes to you may get a privacy error message like the one below. Clearing your web browser history / cache usually resolves these issues.
Follow the instructions to clear the web browser history in Google Chrome, Mozilla Firefox, Microsoft Edge, Safari iOS and Safari Mac.
Google Chrome
To clear the web browser data on Chrome:
Press Ctrl + Shift + Delete
Make sure the time frame is set to all time
Make sure the boxes for Browsing history, Download history, Cookies and other site data and Cached images and files are ticked
Click on the Clear data button
Close down all web browser windows/tabs completely
Re-open Google Chrome and attempt your search/action again
Mozilla Firefox
To clear the web browser data on Mozilla FireFox:
Click the Library button 
, click and then click
Click the drop-down menu next to Time range to clear and choose Everything
Click the button.
Close down all web browser windows/tabs completely
Re-open Mozilla FireFox and attempt your search/action again
Microsoft Edge
To clear the web browser data on Microsoft Edge:
Press Ctrl + Shift + Delete
Make sure the boxes for Browsing history, Cookies and saved website data, Cached date and files and Tabs that I've set aside or recently closed are ticked
Select Clear.
Close down all web browser windows/tabs completely
Re-open Microsoft Edge and attempt your search/action again
Safari - iPhone
To clear the web browser data in Safari for iPhone:
Go to Settings > Safari and tap History and Website Data and click on Clear
Re-open Safari and attempt your search action again
Safari - Mac
To clear the web browser data in Safari for iPhone:
Go to Safari menu > Clear History ...
Reload the page and attempt your search action again