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We're interested in what you have to say about our services and your experiences of using them. Your comments will be considered and used to improve our services wherever possible. Scroll down to the bottom of our contact page to complete a feedback form, with the opportunity to receive a reply.
Library Customer Charter
Library and Learning Resources have developed a Customer Charter which outlines all the ways we aim to provide an excellent service. It also outlines how you can help develop your library service. Take a look at our Customer Charter
Latest news
In response to student feedback about the temperature at Mary Seacole Library, we have worked with Estates & Facilities to provide additional heaters.
As well as expanding our Book Exchange schemes at Curzon and Mary Seacole Library, we have introduced our Popular Fiction collections at Curzon, Mary Seacole and the School of Art libraries.
Following a full audit, we identified and repaired any faulty power sockets. To keep things running smoothly, we’ve arranged for more frequent checks to take place going forward.
As a result of NSS focus groups, we redistributed our Search Catalogue PCs to ensure there is one on each floor making it easier to find library items. We have also had a refurbishment of the library, with a fresh coat of paint and brand new desks and chairs installed.
In response to student feedback, we've refurbished an area of the Mary Seacole Library to offer greater variety of study spaces for individuals and groups. We are continuously working with Estates to improve the library study spaces further.
We’ve increased our digital library to give you access to millions of e-resources. Our e-first policy prioritises digital formats wherever possible, for your accessibility and convenience.
To address your concerns about noise levels, we have promoted our Noise Complaint Text Service during exam periods and continued our annual Be Considerate Campaign. Library staff will also continue to actively monitor spaces to ensure everyone can study effectively.
We have clarified the wording on the 24/7 Library Chat widget to emphasise that it is always a real person who answers! We are running campaigns to promote the 24/7 Library Chat service further.
Requests were made for colour overlays to be made available at the Library.
These are tinted plastic sheets which can be placed over printed texts to help those with dyslexia or visual/perceptual processing disorders (e.g., Irlen syndrome) read more comfortably.
A variety of overlays are now available at all libraries. Just ask at any library helpdesk if you would like to use them.
We have installed new digital screens in Curzon and Mary Seacole Library which provide up-to-date information about how the library can support your studies.
In response to your feedback, we have partnered with the IT team to bring an IT Helpdesk Tech Hub to the ground floor of Curzon Library.
We’ve added a variety of indoor plants to Curzon and Mary Seacole Libraries to create a more welcoming and relaxing study environment.
In response to student feedback, we now have polypockets and other stationery available in the open study area and on our helpdesks so that students can obtain them outside of staffed hours.