There are a number of ways you can access help in the Library:
A librarian is always available to support you on our 24/7 chat service
Book a library tutorial with your Learning, Teaching and Research Librarian for more in-depth help
Search our Frequently Asked Questions
Visit one of our Library Help Desks for support with getting started
Need a book or journal article that the library doesn't have?
Having trouble finding full text resources for your assignments? Can't find a copy online?
You can use the Inter Library Loan service to try and obtain those hard to get resources.
Need help with IT?
The IT team offers helpful technical support via email, phone 0121 331 6543, Twitter @BCU_IT_HELP and in person* at the following locations:
Questions about printing?
IT have a step-by-step printing guide on icity to help with all your printing questions
Too noisy in the library ?
Text security on 07792 721749 with "noise" and your location and they will patrol the area
Studying outside Birmingham?
Finding it hard to visit BCU Libraries?
The SCONUL Access scheme gives you the opportunity to use other University libraries.
There are different types of membership depending on your mode of study, and your Birmingham City University library account must be clear of overdue items and outstanding charges.
Check the library you want to visit is on the list of participating institutions
You can apply to join on the Sconul Access Website
What are we talking about ?
While we try to avoid it, sometimes we use jargon. If you don't understand what we mean, please ask. Alternatively, check out our library glossary
Customer Services Librarians work to support you at Mary Seacole Library. Find us on 24/7 Chat for help with getting started, finding information, accessing resources and referencing.