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You Said, We Did: Resources

Physical resources

You said: There were not enough books on information security (Curzon Library).

As a result of your comment, we have purchased some new stock, including physical books and ebooks:

  • Smith, Richard E. Elementary information security with access card (hardback)
  • Okeke, Romanus Izuchukwu.  Information theft prevention: theory and practice (hardback)
  • Knapp, Brent W. Introduction to Cryptography (paperback)
  • Practical cryptography: algorithms and implementations using C++ (hardback)
  • Fowler, Kevvie. Data Breach Preparation and Response: Breaches Are Certain, Impact Is Not (ebook)
  • Donaldson, Scott.  Enterprise Cybersecurity (ebook)
  • Simpson, William R. Enterprise Level Security : Securing Information Systems in an Uncertain World (ebook)
  • Freund, Jack. Measuring and Managing Information Risk (ebook)
  • Raggo, Michael T. Mobile Data Loss (ebook)
You said: There were not enough copies of ‘Computed tomography: physical principles, clinical applications, and quality control’ or ‘Accident & Emergency Radiology: A Survival Guide’.

We have multiple copies of both items, currently out on loan, plus a multi-user license for the ebook edition of the second title.  In response to your request, we have ordered 5 further copies of the first title.

We will monitor the usage of these items and if budget allows, purchase further copies if required.




You said: There isn’t a cornet/brass band section at the Conservatoire Library and suggested a list of items we could purchase.

The cornet music is currently shelved with the trumpet music at 788.1, as well as there being cornet parts within ensembles – these can be found by searching the catalogue with ‘cornet’ as a keyword, and also reserved via the catalogue if they are out on loan.

The brass band sets are kept behind the Help Desk so that all the parts are available for Conservatoire performances. You may consult these during staffed hours. A list of these is available at the Help Desk, as well as on the online music Subject Guide.

As a result of your feedback, we are consulting the cornet tutors to see if they can recommend some music for purchase, and we have now purchased a number of items from your list of suggestions.


You said: You had seen a copy of the Quran at Kenrick Library and was concerned about its location and handling as a holy book. You recommended it should only be touched by clean hands, and should be shelved in an elevated position. 


We can confirm that we seek advice from religious studies academics within the School of Education regarding the handling of holy books. Whilst it is not practicable in a library to check if all users handling the item have clean hands, we do ensure it is shelved at head-height.




You said: You said that you would like more books for your business and accounting modules, including a copy of Owen’s 'Using Excel and Access 2010 for accounting'


We can confirm that we have all of the books on the reading lists for each module, including the Owen’s title, and advised that these reading lists can be accessed from your Moodle module page.  Although some of these books are only a one-week loan, this is a fairest way of giving all students a chance to access them. You can reserve any item which has all copies out on loan.




You said: ‘Introducing Phonetics and Phonology’ was a required weekly reading which you were unable to access regularly because it is not available as an ebook, and the physical copies are usually in use at Mary Seacole Library.


We have 20 copies including a reference-only copy of this book (which should always be in the library, even if somebody is using it), and it is always possible to request this via the reservations system if all other 19 copies are on loan.  This book is available as an ebook via the library catalogue, which although only one person at a time can view, is available 24/7. 

Electronic resources

 You said: You were grateful that the Inter-Library Loans team were able to supply books for your assignment quickly.


Thank you for letting us know about your good experience with the ILL team – best of luck with your research!





You said: The red library iCity tile did not show the full overdue item charge that you had to pay. You cleared the charges that were there, and was surprised to find that a further charge incurred after returning your overdue items a few days later.


The iCity tile only shows charges that have already been generated (on items that have been returned/renewed late). If you click into your full account from the link on the tile, any potential fine that is accumulating displays next to each overdue item. The final fine is only generated once the return/renewal takes place.

We agree that this isn’t ideal, and will investigate ways of improving the information that is displayed.



You said: You placed an inter-library loan request but it did not arrive in time. You spoke to staff at Mary Seacole Library who were very apologetic, and informed you that there had been a reorganisation of the inter-library loans system and this had caused the delay.


We’re sorry that our levels of service were not up to scratch on this occasion, and it’s disappointing to know we’ve let you down when normally we handle a high volume of inter-library loan requests successfully. In this case it was because our main supplier (British Library) were unable to send us a copy, and we sincerely apologise that we failed to contact you. We’re ensuring that our communications are monitored more carefully so that it doesn’t happen again.



You said: You would like access to the IBISWorld resource online.


Currently BCU Library & Learning Resources do not subscribe to IBISWorld and it is unlikely that in the short term that we would take up a subscription. We do have a range of other market research databases that may help with your research, namely Marketline Advantage, Passport, CCH Business Focus and Mintel amongst others. Links to these can be found on our LibGuide.




You said: You would like to know if we have a subscription to Rock’s Back Pages and Melody Maker magazine, and if not could this be arranged?.


You can gain access to Rock’s Back Pages by visiting the library iCity pages and selecting ‘A-Z of Electronic Resources’ from the ‘Find Resources’ link. This website is listed there.  We have passed your request to access Melody Maker to the Collection Management Team; however you can request specific articles via the Inter Library Loans system.  Some articles from Melody Maker are available via Rock’s Back Pages.




You said: You would like to see a history of your Inter Library Loan requests in your online account.


Unfortunately the system can only show current requests, and not completed ones. We have raised a support call with our system supplier regarding this.