You Said, We Did: Home

We're interested in what you have to say about our services and your experiences of using them. Your comments will be considered and used to improve our services wherever possible. Scroll down to the bottom of our contact page to complete a feedback form, with the opportunity to receive a reply.

Library and Learning Resources have developed a Customer Charter which outlines all the ways we aim to provide an excellent service. It also outlines how you can help develop your library service. Take a look at our Customer Charter   

We recently added updates to:

• Environment (January 2024)
• IT  issues (January 2024)
• Year In Review (December 2023)

We've been adding more fiction titles and expanding the book exchange schemes

You asked for Colour Overlays to be made available at the Library. 

Colour Overlays are tinted plastic covers that can be placed over text to help people who are dyslexic and those who have visual or perceptual processing disorders (such as Irlen syndrome) view large amounts of text more comfortably. 

There are a now variety of colour overlays that can be used at all libraries, please enquire at any library helpdesk for more information.

During NSS focus groups you told us you would like to see more working power sockets. We've conducted an audit to identify ones not working.

In response to student feedback, we've refurbished an area of the Mary Seacole Library to offer greater variety of study spaces for idividuals and groups.