Fully enrolled students and most BCU staff can access our online e-Journals or e-Books via the library website (what can I do if I'm not fully enrolled yet?). There are two routes to find the website:
Use a direct link to the library website and click the blue "sign in" option on the menu bar. If you are signed in already then the link will display as "my account". 
Log in to iCity using your BCU email and password. Use the Explore function at the top of the page 
and select the Library icon to go to the website. 
Enter your search terms in the search box to find resources.
Once you're on the results page, try the filters on the left-hand side to refine your search by resource type, subject, date, and more.
You may be asked to log in again when accessing content the library subscribes to. Enter your university email address and password.
Sometimes when trying to access an article the library subscribes to you may get a privacy error message like the one below:
Clearing your web browser history / cache usually resolves the issues. We have information on how to clear the web browser history on each of the tabs.
To clear the web browser data on Chrome:
Press Ctrl + Shift + Delete
Make sure the time frame is set to all time
Make sure the boxes for Browsing history, Download history, Cookies and other site data and Cached images and files are ticked
Click on the Clear data button
Close down all web browser windows/tabs completely
Re-open Google Chrome and attempt your search/action again
To clear the web browser data on Mozilla FireFox:
Click the Library button 
, click and then click
Click the drop-down menu next to Time range to clear and choose Everything
Click the button.
Close down all web browser windows/tabs completely
Re-open Mozilla FireFox and attempt your search/action again
To clear the web browser data on Microsoft Edge:
Press Ctrl + Shift + Delete
Make sure the boxes for Browsing history, Cookies and saved website data, Cached date and files and Tabs that I've set aside or recently closed are ticked
Select Clear.
Close down all web browser windows/tabs completely
Re-open Microsoft Edge and attempt your search/action again
To clear the web browser data on Microsoft Internet Explorer:
Press Ctrl + Shift + Delete
Make sure the boxes for Preserve favourites website data, Temporary Internet files and website files, Cookies and website data and History are ticked
Select Delete
Close down all web browser windows/tabs completely
Re-open Microsoft Internet Explorer and attempt your search/action again
To clear the web browser data on Safari:
Go to Settings > Safari and tap History and Website Data and click on Clear
Re-open Safari and attempt your search action again
If an item has the message "Available Online", you should be able to view the full text.
Click the link to see where you can access the article. Usually, there will be one or more links to databases where the article is held.
If the article has the message "No online access" it means we do not have access to the full text via our subscriptions. That doesn't mean you cannot get hold of the article. You could try putting the title into Google Scholar, or use a Chrome extension such as Unpaywall to help locate open access versions.
Clicking the "No online access" link will usually prompt you to use the Inter library Loans service to request a copy. You can click the link in the "how to get it" section to complete the request form. Articles are usually delivered direct to your university email address, sometimes within a few days.
If clearing your web browser history and cache does not resolve your access issues please email elibrary@bcu.ac.uk with the following information and they can investigate:
Are you on or off campus?
If you are off campus is your network private (e.g. at home) or public (e.g. a coffee shop)?
What web browser are you using (e.g. Internet Explorer, Google Chrome, Safari etc)?
What device are you using (laptop, mobile, desktop, tablet etc)?
Are the clock/date & time on your device up to date?
Is all software and applications, including anti-virus, on your device up to date?
Send a screen shot of the error message along with details of the resource you are trying to access.
