Moving your customer from complaining to recommending
We are interested in what you have to say about our services and your experiences of using them.
There is an online form on our contact page for you to fill in and send to us. Providing you supply your contact details we will reply to your submission.
Alternatively you can contact us via email/text/chat on the Library Help page.
When we receive complaints, provided you have given us your contact details we will respond to you individually.
We also publish a selection of complaints/comments that we have acted upon as You Said We Did.
Our policy is that cold food i.e. sandwiches, and drinks in sealed containers can be consumed in the library. You may eat hot food i.e. takeaways in the library café on the ground floor.
You can gain access to Rock’s Back Pages by visiting the library iCity pages and selecting ‘A-Z of Electronic Resources’ from the ‘Find Resources’ link. This website is listed there. We have passed your request to access Melody Maker to the Collection Management Team; however you can request specific articles via the Inter Library Loans system. Some articles from Melody Maker are available via Rock’s Back Pages.
We understand that this can be frustrating, however the implications on staff workload would be immense if we offered a click-and-collect service for books, and we don’t have the resources to offer this at the moment.
For more examples of how we act on your feedback, visit: