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Customer Service Week: 24th - 28th October 2016: Friday

Raising awareness of customer service and the vital role it plays in Library and Learning Resources

Recognise and celebrate

Recognise and celebrate                                    

  • How are our achievements recognised
  • How can we celebrate achievement?


Customer Service Excellence

Library and Learning Resources is accredited with the national Customer Service Excellence (CSE) standard. This standard was developed by the Cabinet Office to offer public services a practical tool for driving customer-focused change.

This is an on-going accreditation process which the service has committed to undertake on a yearly basis.

To gain the award Library & Learning Resources continues to demonstrate that we seek to understand our customers’ needs; that our staff focus consistently on providing good customer services and that the services we provide are high quality and easily accessed.

Find out more about CSE at their website: