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Customer Service Week: 24th - 28th October 2016: Monday

Raising awareness of customer service and the vital role it plays in Library and Learning Resources

Customer Priorities

What are your customer needs and how have they changed?                                         

  • How do we know what our customer needs are?
  • How do we monitor changes over time?
  • How do we respond effectively to changing needs?

Service Developments

Here you will find information on the latest service developments which help to deliver our commitment to excellent customer service. 

  • Redesigned Library Help page
  • More PCs installed at Mary Seacole Library; new Macs at Curzon Library
  • New blinds installed at Curzon Library
  • Complete overhaul of the study space at Curzon including more than 100 new study spaces
  • Improved functionality of the library catalogue
  • A new library Glossary


What do our customers say?