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Customer Service Week: 24th - 28th October 2016: Home

Raising awareness of customer service and the vital role it plays in Library and Learning Resources

Customer Services Week: 24th - 28th October 2016

Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

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To find out more, visit the National Customer Service Week website.

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It's National Customer Services Week!

It's Customer Services Week! We celebrate this prestigious event with displays and activities across each campus library.


Customer Priorities

What are your customer needs? How have they changed?                                                                                           


Customer turnaround

Moving your customer from complaining to recommending.


Customer service strategy

Setting standards to meet customer needs.



Working together to deliver results.


Recognise and celebrate

Reward performance and celebrate success.


Statement on copyright of images

Some images and illustrations used in BCU LibGuides are reproduced with kind permission of Getty Images UK under the terms of an exclusive license agreement between BCU and Getty Images. All such licenced material is owned by © Thinkstock  and/or its image partners and are protected by United States copyright laws, international treaty provisions and other applicable laws. Thinkstock and its content providers retain all rights to these images not expressly granted within this license.