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Life Sciences: Q&A

Q&A Section

This is the page where we will attempt to answer those general questions that are puzzling you.

If you have a question that isn't answered on this page, please feel free to email us with it.

Questions (and answers) from the Mary Seacole Library Help Desk...

The tabs across the top of this box broadly group questions (with answers) frequently asked at the Help Desk in the Mary Seacole Library. If you cannot find an answer to your question in the tabs, go to Library Help.

Each of the tabs also has a link to the Library and Learning Resource iCity page containing further information.

What happens if I lose or damage an item I've borrowed?

Please remember that you are responsible for all items issued to your account - take care of them and return them to the library on time. You will be charged the replacement cost and any accrued fines on items that are not returned to the library. Alternatively you can replace the outstanding book with a like for like copy ensuring it is in good condition.

What happens if I am on placement and I need to return an item that has been reserved, can I post it back?

Yes. Items can be posted back to the library via a traceable method, such as Recorded Delivery. The date of postage will be taken as the date of return. 

What happens if I am ill and unable to renew or return my library items on time?

You will need to get a Doctor’s note covering the period of illness.  If the notes have been submitted to your Tutor/Faculty then they will need to send an accompanying letter or email to the library to support your situation. If appropriate we could waive the charges. 

I have been fined for late books but when I tried to renew them online, Moodle was down for maintenance.

Access to your library account is via iCity. A link to this page also appears at the bottom of the e-mail reminders sent to you 2 days prior to and on the day the books are due for renewal or return.

I borrowed a week loan laptop which was returned a few days late, as I was not made aware of the library’s opening hours feel the fines should be waived.

The Library’s opening hours are displayed outside of the Library, on the plasma screens located in the Library itself, the Library web pages and via i-City. 

Two of the terms and conditions when issuing week loan laptops clearly state “Laptops must be returned to the Lending Services Help Desk on or before the date and time stated below” and “Fines are charged on all overdue laptops.”  When week loan laptops are issued to you, you will be asked to initial the appropriate column next to the due date and time of return, to say you understood the terms and conditions of usage. Staff will also inform you of the date and time laptops are due for return.

Why have I incurred a fine on my two week loans items when I have dyslexia? At my assessment I was told my library books would be extended to a normal loan.

Once you have been assessed by the Disability Support team, they will send the library your Enhanced Services form. All two week loans in the first instance will be issued for four weeks. Subsequent renewals will be for two weeks only.

Click here for further information on Library User Services.

How do I know if the books I renewed online have been renewed successfully?

The date(s) will change to the new return date(s) for all items successfully renewed. You can also print the screen as a reminder of the new dates and as a receipt for the renewal.

What happens if I am ill and unable to renew or return my library items on time?

You will need to get a Doctor’s note covering the period of illness.  If the notes have been submitted to your Tutor/Faculty then they will need to send an accompanying letter or email to the library to support your situation. If appropriate we could waive the charges. 

What happens if I go away on holiday or on placement will I still be fined for overdue books?

Yes, as you are responsible for all items issued to your account. If you are going away on holiday or on placement, either renew or return your library items to prevent incurring any fines.

I have been fined for late books but when I tried to renew them online, Moodle was down for maintenance.

Access to your library account is via iCity. A link to this page also appears at the bottom of the e-mail reminders sent to you 2 days prior to and on the day the books are due for renewal or return.

I have not received an e-mail telling me my books were due for return and now I have incurred a fine. Can these be waived?

The e-mail/text reminders are sent as a courtesy, you are still responsible for ensuring your books are returned or renewed on time.

Why have I incurred a fine on my two week loans items when I have dyslexia? At my assessment I was told my library books would be extended to a normal loan.

Once you have been assessed by the Disability Support team, they will send the library your Enhanced Services form. All two week loans in the first instance will be issued for four weeks. Subsequent renewals will be for two weeks only.

Click here for further information on Library User Services.

What happens if I lose or damage an item I've borrowed?

Please remember that you are responsible for all items issued to your account - take care of them and return them to the library on time. You will be charged the replacement cost and any accrued fines on items that are not returned to the library. Alternatively you can replace the outstanding book with a like for like copy ensuring it is in good condition.

What happens if I am ill and unable to renew or return my library items on time?

You will need to get a Doctor’s note covering the period of illness.  If the notes have been submitted to your Tutor/Faculty then they will need to send an accompanying letter or email to the library to support your situation. If appropriate we could waive the charges. 

What happens if I go away on holiday or on placement? Will I still be fined for overdue books?

Yes, as you are responsible for all items issued to your account. If you are going away on holiday or on placement, either renew or return your library items to prevent incurring any fines.

I have been fined for late books but when I tried to renew them online, Moodle was down for maintenance.

Access to your library account is via iCity. A link to this page also appears at the bottom of the e-mail reminders sent to you 2 days prior to and on the day the books are due for renewal or return.

I have not received an e-mail telling me my books were due for return and now I have incurred a fine. Can these be waived?

The e-mail/text reminders are sent as a courtesy, you are still responsible for ensuring your books are returned or renewed on time.

I borrowed a week loan laptop which was returned a few days late. As I was not made aware of the library’s opening hours feel the fines should be waived.

The Library’s opening hours are displayed outside of the Library, on the plasma screens located in the Library itself, the Library web pages and via i-City. 

Two of the terms and conditions when issuing week loan laptops clearly state “Laptops must be returned to the Lending Services Help Desk on or before the date and time stated below” and “Fines are charged on all overdue laptops.”  When week loan laptops are issued to you, you will be asked to initial the appropriate column next to the due date and time of return, to say you understood the terms and conditions of usage. Staff will also inform you of the date and time laptops are due for return.

Why have I incurred a fine on my two week loans items when I have dyslexia? At my assessment I was told my library books would be extended to a normal loan.

Once you have been assessed by the Disability Support team, they will send the library your Enhanced Services form. All two week loans in the first instance will be issued for four weeks. Subsequent renewals will be for two weeks only.

Click here for further information on Library User Services.

Why have I incurred a fine on my two week loans items when I have dyslexia? At my assessment I was told my library books would be extended to a normal loan.

Once you have been assessed by the Disability Support team, they will send the library your Enhanced Services form. All two week loans in the first instance will be issued for four weeks. Subsequent renewals will be for two weeks only.

Click here for more information on Library and Learning Resources Disability Support.

What happens if I am on placement and I need to return an item that has been reserved, can I post it back?

Yes. Items can be posted back to the library via a traceable method, such as Recorded Delivery. The date of postage will be taken as the date of return. 

What happens if I go away on holiday or on placement will I still be fined for overdue books?

Yes, as you are responsible for all items issued to your account. If you are going away on holiday or on placement, either renew or return your library items to prevent incurring any fines.

Can I use NHS library facilities or other University Libraries while I am on placement?

Most NHS Trust Libraries will give students on NHS placements within the Trust access to the Library while on placement. Check with the Trust Library what access you may be granted.

Universities that are members of the SCONUL Access scheme will allow some access to students of Birmingham City University. To find out more about the SCONUL Access scheme and how to register click here.

Click here for further information on accessing Library services whilst on placement.

My programme / course has finished but I still have coursework to submit, what should I do?

You will need to complete a Personal Extension Form which can be obtained from the Library Help Desk during staffed hours. Once completed, the form has to be signed by your tutor and returned to the Library.  

Can I still use the Library when my programme / course has finished?

Yes. As an alumni of the University you can register with the Library. An annual fee is payable upon registration and entitles you borrow up to 4 library items.

Can I use NHS library facilities or other University Libraries while I am on placement?

Most NHS Trust Libraries will give students on NHS placements within the Trust access to the Library while on placement. Check with the Trust Library what access you may be granted.

Universities that are members of the SCONUL Access scheme will allow some access to students of Birmingham City University. To find out more about the SCONUL Access scheme and how to register click here.

Click here for further information on Birmingham City University Library and Learning Resources borrowing rights.

There are journal articles that I need that the library does not hold, how can I get hold of them?

You can apply for books and journal articles that the library does not hold through the Inter-Library Loan scheme.

For a journal article it is always worth searching the web first, using the journal title, to see if the publisher has any open access (free) content. TIP: If the journal title is likely to produce a large number of hits (For example: Heart) then add journal after the title.

Click here for further information on Inter-Library services.

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